Refund policy
Refund Policy
At 83 Fitness, we take pride in the craftsmanship and quality of every piece we produce. Many of our products are handcrafted and made to order, and we want you to understand our return and refund policy before making a purchase.
Please review this policy carefully. If you have any questions, you can contact us at customerservice@83fitness.com.
All Sales Are Final — Custom and Made-to-Order Products
All 83 Fitness products are handcrafted and made to order. Because each item is produced specifically for your order, all sales are final unless the item arrives damaged, defective, or incorrect.
We do not accept returns or refunds for change of mind, incorrect ordering, or other reasons unrelated to damage, defect, or fulfilment error, except where required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order carefully upon delivery.
If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery at customerservice@83fitness.com.
Your email should include your order number or proof of purchase, a description of the issue, clear photographic evidence of the damage, defect, or incorrect item, and photos of the packaging if applicable.
We will review the issue and, where appropriate, arrange a repair, replacement, or refund at our discretion.
Return Eligibility
Where a return is approved by 83 Fitness, the item must be in the same condition that you received it, unused, unworn, unassembled, uninstalled, in its original packaging, and accompanied by a receipt or proof of purchase.
Items that have been used, assembled, installed, altered, damaged after delivery, or returned without original packaging may not be eligible for a refund.
Non-Returnable Items
We do not accept returns for change of mind, custom, handcrafted, or made-to-order products unless damaged, defective, or incorrect, items that have been used, assembled, installed, or altered, items not in their original packaging, sale items, gift cards, perishable goods such as food, flowers, or plants, personal care goods such as beauty products, or hazardous materials, flammable liquids, or gases.
If you have questions about whether your item is eligible for return, please contact us at customerservice@83fitness.com before sending anything back.
How to Start an Approved Return
To request a return, please contact us first at customerservice@83fitness.com.
Please do not send items back without first contacting us and receiving return instructions. Items sent back without prior approval will not be accepted.
If your return is accepted, we will provide instructions on how and where to send your package.
Approved returns may need to be sent to:
83 Fitness
83 Wan Chai Road 6F
Wan Chai
Hong Kong
Return Shipping and Customs Duties
The cost of returning the product or products is the customer’s responsibility and will not be added to the refund amount, unless otherwise agreed by 83 Fitness or required by law.
Please be aware that if the returned item goes through customs during the return process, any customs duties, taxes, fees, or related charges may be deducted from the refund amount.
Exchanges
We do not offer direct exchanges.
If a return is approved, the fastest way to receive a different item is to complete the approved return process and place a separate order for the new item.
Cancellations
Once an order has been confirmed, paid for, and production has commenced, cancellations cannot be accepted.
Because our products are made to order, we may be unable to cancel or make changes to an order after production has started.
European Union — 14-Day Cooling-Off Period
Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification, unless an exception applies under applicable law.
To be eligible, your item must be in the same condition that you received it, unused, unworn, unassembled, uninstalled, in its original packaging, and accompanied by a receipt or proof of purchase.
Please contact us at customerservice@83fitness.com to begin the return process.
Non-EU Customers - Discretionary Returns
For customers located outside the European Union, returns are not accepted unless the item arrives damaged, defective, or incorrect, or unless otherwise required by applicable law.
In limited circumstances, 83 Fitness may choose to approve a return at its sole discretion. Any discretionary return must be requested in writing at customerservice@83fitness.com and must be approved by us before the item is sent back.
If a discretionary return is approved, the item must be unused, unassembled, uninstalled, in its original packaging, and accompanied by proof of purchase. Return shipping costs, customs duties, taxes, and any related fees are the customer’s responsibility and may be deducted from any approved refund.
83 Fitness reserves the right to refuse any return that has not been approved in advance or that does not meet the conditions set out in this policy.
Here is the full revised section replacing the old one:
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at customerservice@83fitness.com.